JOB DESCRIPTION
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Job Title: Technical Support Executive
Job Description: We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our Payment Gateway. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and live chat. You will assist clients with technical issues related to Payment Gateway, such as trouble shooting errors while integrating , transactional queries, system functionality and merchant training.
Responsibilities:
Respond to customer inquiries via phone, tickets, email, and live chat
Work in Rotational Shifts to manage a 24X7 support facility.
Troubleshoot technical issues related to PG integration.
Assist with integration and configuration of Payment Gateway.
Resolve Merchant complaints in a timely and professional manner.
Document ,escalate, coordinate to resolve issues reported.
Stay current with the latest technology implementation and study trends, upgrade knowledge related to PG services.
Monitor the health of the Payment Gateway , using in house developed tool coupled with log study and human intelligence.
Requirements:
Bachelor's degree in Computer Science or related field
Strong written and verbal communication skills
Ability to explain technical information to non-technical individuals
Ability to multitask and prioritize tasks in a fast-paced environment
This profile is Work from office
Infibeam Avenues offers a competitive salary, benefits, and opportunities for growth and development. If you are passionate about technology, we encourage you to apply for this exciting opportunity.